Head of Solution Consulting

London UK

About Tribe

Founded in 2018, Tribe is a fast-growing Fintech company on a mission to disrupt the industry with game-changing technology. We’re committed to becoming the market leader by providing one seamless integration with global connectivity for banks, issuers, and acquirers. We empower these institutions with essential building blocks and innovative solutions, allowing them to focus on what they do best—enabling and supporting their customers’ success.

This is an exciting opportunity to join Tribe as the Head of Solution Consulting, working with some of the most innovative companies in the Fintech and Payments space. We’re looking for someone passionate about new payments technology, ready to dive into the details, and eager to apply their expertise in content, training strategy, and best practices to drive excellence across our solutions.

What you would do

As the Head of Solution Consulting, reporting directly to the Chief Revenue Officer, you will provide business, product, and technical expertise and guidance during the sales process to clients, working closely with our sales, product, and technical teams. Your responsibilities include understanding customer requirements and pain points, designing and configuring solutions, conducting product demonstrations, creating solution architecture and business requirements documentation, collaborating with internal teams, and building strong customer relationships.

• Engage with clients, prospects, and partners on key sales opportunities to support the needs analysis and solution design stages of the sales process. You will be seen by the client as the consultant, not the salesperson.
• Support the Commercial team in delivering better-qualified and targeted commercial proposals that drive a best-in-class win ratio.
• Working with Tribe's Product, Sales, and Customer Success teams, ensure we have the business requirements, solution design, and value proposition documented and agreed upon with the client.
• Build a library of collateral and consultative sales “props and tools” to develop the Commercial team’s strategic sales muscle strength. Conduct internal training to educate Sales and Customer Success teams.
• Work closely with cross-functional teams, including Sales, Marketing, and Product teams, to develop high-quality sales enablement learning paths, collateral, and tools.
• Collaborate with sales leaders to identify and address areas for improvement in the sales process.
• Work closely with Sales, Customer Success, and Marketing teams to identify cross-sale opportunities and provide guidance on effective cross-selling techniques.
• Work closely with the Product team to develop and evolve value propositions, build end-use case examples, and target specific verticals and market segments with tailored sales messages and supporting collateral. You will serve as a feedback loop into the Product to help develop the ongoing roadmap and support specific product development investment cases as required.

What we expect from you

• 4-5 years of experience in pre-sales, consultancy, business analysis, or a related field, with a track record of success working with clients and sales teams.
• Experience in Payments, Banking, or Fintech, ideally including card issuing and/or card acquiring.
• A hunger to play a pivotal role in winning larger, more complex enterprise deals by working alongside the sales lead and acting as a consultant to facilitate this internally and with the client.
• Expert consultative/business analysis skills: process mapping, high-level architectural design, value chain analysis, end-use case construction, and presentations. Confident in running workshop sessions with cross-functional groups.
• Experience with sales enablement technologies and CRM systems such as HubSpot, Salesforce, etc.
• Excellent communication and leadership skills, with a knack for developing high-impact consultative sales strategies.
• Strong ability to collaborate with cross-functional teams and lead through influence.
• Results-driven mindset and a focus on achieving sales targets through effective value-based sales.
• A commitment to continuous learning and improvement for yourself and your team.

What we offer

• High-performing, ambitious and fun working culture
• Flexible work environment
• Personal development plan, for professional development and career growth
• Private Healthcare
• Birthday Day Off
• Team building and social events
• Monthly team breakfast
• Daily breakfast bar
• Just Eat monthly allowance